My AccountLog-in to pay your bill
My Account is free and makes it easy for you to manage your Padre Dam account 24/7 from home or work. No more check writing, no more stamps! Benefits of using My Account include:
- You can go green! My Account is a paperless service, therefore, customers no longer receive a mailed bill.
- You can pay online with a credit card (Visa/MasterCard) or checking account.
- You can view your bill and newsletter online, anytime, anywhere.
- It's free!
If you would like to have your bill automatically deducted from your checking account or credit card (Visa/Mastercard) you will need to sign up for our E-billing program, My Account. With this service, you have the option to set up your bill to be paid automatically each billing. Enroll in AutoPay through My Account.
If you send your payment and bill stub in the envelope we provide, it will be received by our lockbox processing center and posted to your account on the same business day it is received. Please send all payments in the mail to:
Padre Dam Municipal Water District
P.O. Box 6900
Artesia, CA 90702-6900
Please make sure to include your bill stub with your payment. If you do not have your bill stub, please include your service address and account number with your payment.
Payment by PhoneYou can pay a bill using a credit card or checking account via the telephone - 24 hours a day, 7 days a week. To make a payment, have your 14-digit account number ready and call 1 877 MY PADRE (877-697-2373).
For smartphones visit: https://ipn.paymentus.com/otpm/pdmw
In Person You may pay your bill via cash, check or money order and credit cards at the Customer Service Center at 9300 Fanita Parkway in Santee. We are open between the hours of 9:00 am and 4:30 pm, Monday through Thursday, and 8:00 am to 12:00 noon on Friday.
We also have a secure drop box located in the driveway of the entrance to the Customer Service Center (between the flag poles), which is accessible 24 hours a day. Please note that payments deposited in the drop box after our office opens will not be posted to your account until the following business day.
Online Banking Through Your Own Financial Institution Padre Dam does accept payments made through your financial institution's online payment service. However, some banks continue to mail paper checks in the mail, which means it could take up to one week for us to receive your payment. Please check with your financial institution for more information on timing. Because of the possible time delay, if your account is near due or shut-off status we do not recommend this method of payment.
All delinquency processes will proceed unless an appropriate payment is received. If your account is delinquent and will potentially be subject to a delinquency process we recommend you contact Customer Service and speak with a representative as soon as possible. Customer Service can be reached at (619) 258-4600 from 9:00 am to 4:30 pm, Monday through Thursday, and 8:00 am to 12:00 noon on Friday.