Customer Service

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CONTACT US

Customer Service
Email Customer Service
Directory 
Phone: 619-258-4600

Physical Address
   
9300 Fanita Parkway
Santee, CA 92071
Directions

Mailing Address
P.O. Box 719003
Santee, CA 92072-9003

HOURS

Monday - Thursday   9 a.m. - 4:30 p.m.
Friday       8 a.m. - Noon

Customer Service Team

Customer Service is the primary point of contact for customers at Padre Dam. Our team of experienced representatives is responsible for serving each customer in a caring and respectful manner while providing timely, efficient and cost effective support. As a department, we maintain customer accounts and process billing and collections as well as educate customers regarding water use, conservation, rates and services.

My Account

Use the My Account feature to access water use data, pay your bill and view your account information online quickly and securely.