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If you began to enroll the account at some point but never completed the enrollment process you may also run into this issue. In this case, please contact Customer Service (619-258-4600) during normal business hours.
This may be a new balance. New balances are posted on the My Account site on either Wednesdays or Thursdays. New statements are not posted until Friday. To avoid a duplicate payment please be sure to check your "Payment History" to see if a payment has already been scheduled and/or call Customer Service at 619-258-4600 to check. Once payments have been made they can not be cancelled.
Sometimes an email provider may block an email from being received. We have found this to be especially true for email providers with aggressive spam filters. We suggest adding firstname.lastname@example.org to your list of approved senders or contacts list for your email address. This will increase the likelihood of successful delivery of your bills. Contact your email provider if you are not sure of how to add an approved sender to your contacts.
1) Non-sufficient funds (NSF) 2) Incorrect Bank account or Routing number 3) Incorrect Credit Card number or expiration date
***Please Note***If you are signed up for Autopay, you will need to cancel Autopay to break the existing link then set Autopay back up this time linking it to your new payment profile.