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1. How often am I billed?

Padre Dam issues your bill monthly, much like other utilities.

2. Is there a fee to pay by phone?

Padre Dam accepts payment by phone free of charge. To make a payment via our automated phone process please see Payment Options or dial 1-877-MY-PADRE (1-877-697-2373). During the phone call, you will need to enter your 14-digit account number and the amount you'd like to pay.

3. Do you offer AutoPay?

Autopay is available to customers through our "My Account" program. Please sign up for My Account for automatic payments. Please note that when you enroll in AutoPay, you are agreeing to paperless billing.

4. I think I might have a leak. What now?

Customers are responsible for all infrastructure beyond the customer side of the meter, including leaks. Find out how to check your meter for a leak manually here. You can access your hourly, daily and weekly water use and check for leaks online by signing up for Aquahawk. 

5. How do I start or stop service?

If you would like to start service with Padre Dam, please call our office 619-448-3111 between the hours of 9:00 am and 4:30 pm Monday through Thursday; 8:00 am to 12:00 pm Friday. Please call to submit your request at least 24 business hours in advance of the date you wish service to begin. Padre Dam is unable to establish service online at this time.

Please note, we cannot accommodate same-day, holiday or weekend service requests.

Click here for more information on starting service.

To stop water service, please use our Disconnect Service Request Form or call our office at least 24 business hours in advance.

Please note, we cannot accommodate same-day, holiday or weekend service requests.

Click here for more information on stopping water service.

6. How do I read my water meter?

To calculate your water usage, read and record the first four numbers to your left. Subtract your previous reading from this reading to determine your usage in HCF. To convert your usage to gallons, multiply the number of units used by 748. For example, if your current read is 055 and your previous read was 052, then you would have used 3 HCF or 2,244 gallons of water. (example: 055 - 052 = 3 HCF; 3 HCF x 748 = 2,244 gallons). 

Click here to learn more about how to read your water meter.

7. How can I monitor my water use more closely?

By signing up for Aquahawk. Padre Dam's Aquahawk customer portal allows you to monitor your water use and view estimated/projected billing amounts. You can receive alerts via text, email or phone by setting up "My Thresholds" in the system based on water consumption or estimated dollar amounts.