Show All Answers
AMI stands for Automated Meter Infrastructure. It is a method of using technology to automatically read meters without spending staff time walking meter routes and accessing a meter boxes.
Our AMI system uses a small radio transmitter in the meter. That reading is sent via the transmitter to a receiver in or near your neighborhood. The readings are then sent electronically to Padre Dam’s main database.
AMI allows customers to see daily water use online. Usage graphs show when high use occurred and use that may indicate a change in irrigation or a leak. This system minimizes the need to access customer property to read meters.
Yes. The only data transmitted is your radio number, meter number and your meter reading. Personal customer information is not transmitted.
No, the AMI frequency is on a different frequency than your household devices and will not interfere.
No, the AMI transmitter falls into the low frequency, non-ionizing electromagnetic field range. The power output is approximately 10 milliwatts, which is equal to or less than today’s cell phones.
Your water use is still measured by a water meter that works the same way your old one did. If the automated meter reading unit attached to your water meter is detached or malfunctions, your meter continues to record your water use. If Padre Dam does not receive your meter read automatically, we will read your meter manually. If you like to check your meter to confirm that your water bill is accurate, you still can. Learn how to read your water meter here.
Yes. The customer appeal process will still be available. However, you can now look at your daily and hourly water use to investigate high water use. We are often able to help a customer establish when high use occurs and even see how long a leak has been running. To view your water usage, sign-up for the free online portal Aquahawk.
Each radio frequency device has a unique identification number, which is associated with each meter. The unique number is compared to your account record to ensure a match. You can also look at your meter to compare the read on your bill. For more information on how to read your meter, click here.
It is the customer’s responsibility to find and fix leaks on their property. Our new system may help identify possible water leaks and warn customers prior to their bill. You can call Customer Service at 619-258-4600 to ask questions about your water use or go to www.padredam.org and click on 'My Water Use'.
Backflow assemblies are required to protect the potable water system. The District is required by the Environmental Protection Agency (EPA) Safe Drinking Water Act, State Department of Public Health and Uniform Plumbing code to be install backflow assemblies where there is a potential cross-connection hazard.
Backflow assemblies have internal seals, springs, and moving parts that are subject to fouling, wear, or fatigue. Because of this, all backflow assemblies must be tested on an annual basis with a calibrated test gauge to ensure that they are functioning properly.
Backflow assemblies are designed to prevent water and potential contaminants from flowing back into the public water system.
The customer is responsible for scheduling the test with a certified tester as well as any fees associated with the test, repair and or replacement.
The backflow assembly needs to be installed just behind the water meter and must follow the AWWA installation standard. If there is a situation where a backflow assembly cannot be installed just behind the water meter please call Padre Dam's Compliance Department at (619) 258-4731.
Yes, all new installations must be inspected prior to the water service being turned on. Please contact the Compliance Department at (619) 258-4653 to discuss installation requirements and to schedule a time for the inspection.
Yes. Padre Dam will mail a reminder notice and test form 30 days prior to the required test date.
Time Line as Follows:
First Notice Mailed - 30 days before due date of annual testSecond Notice mailed - After 30 day testing window, providing additional 15 daysShut-Off Notice Mailed (Fees Apply) - After additional 15 days, providing additional 10 daysWater Service Terminated (Fees Apply) - After additional 10 days, providing additional 2 days
The Rules and Regulations Sections 5.4 contains information pertaining to the District’s Cross-Connection and Backflow Program.
You can download and print a test form here.
The District does not endorse or recommend any specific backflow assembly testers.
Depending on the circumstances, an extension may be granted. If you need an extension please contact the Compliance Department. An extension must be granted prior to the backflow assembly test due date.
There are a number of references for backflow and cross-connection prevention. The American Water Works Association M14 Manual and the University of Southern California’s (USC) Manual of Cross-Connection Control are two of the most recognized sources of standards in the industry.
A courtesy notice will be mailed to the billing address on file. It is the responsibility of the customer to notify the Compliance Department (619) 258-4653 of any address changes.
Board meetings are held on the first and third Wednesday of each month at 3:30 pm in the District's boardroom located at:9300 Fanita Pkwy.Santee, CA 92071
Each director is elected for a term of four years, and assumes office at 12:00 noon on the first Friday in December following the election. The terms of office are staggered so that elections are held in November of each even-numbered year. Directors representing Divisions 2 and 4 are elected each leap year, and directors representing Divisions 1, 3 and 5 are elected in the intervening even-numbered election years. Individuals interested in serving on the Board of Directors are invited to visit the County of San Diego Registrar of Voters for the latest information on how to file as a candidate, including filing deadlines.
If no one has filed a declaration of candidacy within a division by the 83rd day before the election, the Board may request the County Board of Supervisors make an appointment prior to the last Monday before the last Friday in November in which the election is to be held; if only one person has filed a declaration of candidacy within a division, the County appoints that person for that division.
If a vacancy occurs the remaining Directors must appoint a qualified person from the division in which the vacancy occurs within 60 days of the vacancy. The person appointed to fill the vacancy will hold office until the next general district election, and until the person who is elected at that election to fill the remainder of the unexpired term has been qualified.
As an alternative to making an appointment, the remaining Directors may within 60 days of the vacancy call an election to fill the vacancy. If the Board neither fills the vacancy nor calls an election, the Board of Supervisors may fill the vacancy within 90 days of the date of the vacancy, or may order the District to call an election. If the Board of Supervisors fails to act, the District must call an election.
If a vacancy occurs the remaining Directors must appoint a qualified person from the division in which the vacancy occurs within 60 days after the vacancy. The person appointed to fill the vacancy shall fill the balance of the unexpired term of office.
Padre Dam accepts payment by phone free of charge. To make a payment via our automated phone process please see Payment Options or dial 1-877-MY-PADRE (1-877-697-2373). During the phone call, you will need to enter your 14-digit account number and the amount you'd like to pay.
Autopay is available to customers through our "My Account" program. Please sign up for My Account for automatic payments.
Customers are responsible for all infrastructure beyond the customer side of the meter, including leaks. Find out how to check your meter for a leak manually here. You can access your hourly, daily and weekly water use and check for leaks online by signing up for Aquahawk.
Contact our Engineering Department to determine if the property is within the water or sewer district boundaries of Padre Dam Municipal Water Distrcit (PDMWD) or if an Annexation Procedure is required. Complete a Water/Sewer Service Application and submit it to Padre Dam with a site map showing lot area, buildings, irrigated area, designated open space, dedicated roadway easements and proposed location of water and/or sewer service. Also provide fire flow and building sprinkler requirements from the local fire department. The District will prepare a quote for the water and/or sewer service including installation fees, District capacity fees, and County Water Authority fees. All fees must be paid prior to scheduling the installation of the water or sewer lateral.
Submit a Construction Meter Application along with a deposit as indicated in our Rules and Regulations. Provide a site map showing the location of the fire hydrant where the proposed construction meter is to be located.
The water pressure is calculated by taking the reservoir elevation minus the elevation of the water main in the street then multiplying by 0.433 to determine the pounds per square inch (PSI).
To get a rough estimate of your static water pressure, contact our Engineering Department (619-258-4635) to determine which pressure zone feeds the property. Please provide the street address, APN, or account number. Please note that we will only be able to provide the calculated static pressure to the meter.
Contact the Customer Service Department. Provide them with the property address and/or meter number along with the new billing information (name, address, etc.)
For a list of current opportunities, access our career page at https://www.governmentjobs.com/careers/padredam. Follow the instructions to set up an account and submit an application.
If you are interested in a job that isn’t currently available, you may sign up to be notified when the job does become available. You can sign up for multiple categories of jobs on our career page at https://www.governmentjobs.com/careers/padredam/jobInterestCards/categories. We do not accept applications for positions that are not currently open.
Visit our career page at https://www.governmentjobs.com/careers/padredam. Follow the instructions to set up an account and submit an application.
All Padre Dam employees are considered Disaster Service Workers. A driver's license is required as you may be asked to operate a vehicle during an emergency.
No, we do not accept paper applications. However, you may be able to access the internet for free using the services listed here.
No, we do not accept resumes in lieu of an application. A complete online application is required. You are welcome to submit a resume as a complement to your application but we will be unable to move you forward in the process if your application is incomplete.
You can view the status of your application at any time by logging into your account on the governmentjobs.com website. After the applications have been reviewed, testing and interview dates will be determined and we will keep you informed at all steps in the process. All candidates will receive an email notification for each job they apply for.
Yes. Every application is evaluated separately based on the position for which you are applying.
If you have a disability and require an accommodation for interviewing, testing or to otherwise participate in a recruitment, please call (619) 258-4656 and ask to be connected with the Human Resources Director.
No, it is necessary to submit a new application for every job posting.
No, once the job closing date has passed no application will be accepted or considered.
All of our job offers are contingent on the successful completion of a background check and pre-employment drug test. If offered a position, we will provide you with the details of and work closely with you through the background process.
There is a probationary period of one year for employees. Upon passing probation, the candidate will be considered a regular employee.
Yes. In 1991, the Environmental Protection Agency (EPA) published a regulation to control lead and copper in drinking water, known as the Lead and Copper Rule (LCR). The EPA revised the regulation in 2000 and 2007.
Congress has also set limits on the amount of lead that can be used in plumbing products. These requirements were first enacted in 1986 and then reduced to lower levels in 2011.
No. The main risk of lead in drinking water comes from old service lines leading from the water provider's water main to the individual property. Padre Dam water mains are predominantly cement pipe, ductile iron pipe and PVC with no lead pipe used in water mains. There are also very few properties within the Padre Dam service area that have lead used in the plumbing inside the property.
Unfortunately, in the Northeast and Midwest there are a number of lead service lines connecting older homes to water mains. If those pipes are exposed to corrosive water, or if water sits too long inside them, the lead could be released and may end up coming out of the tap. This appears to be the case in Flint, Michigan.
No. Padre Dam has been monitoring the drinking water for lead since the EPA's Lead and Copper Rule (LCR) went into effect in 1991. Specific homes within our service area are selected for testing every three years per EPA LCR guidelines. Water samples are collected inside each selected residence at the tap so that the customer's plumbing is tested along with the service line delivering water to the house. There are minimal lead service lines within the Padre Dam service area and Padre Dam has never taken a sample with results exceeding the allowable level set by the EPA LCR.
Padre Dam has a consistent record of either meeting or exceeding all state and federal drinking water regulations, which further highlights our commitment to providing our customers with exceptional quality drinking water.
***Enrollment in My Account means that you've committed to go paperless only. If you also decide to make payments through this program, your next step will be to create a Payment Profile.***
No. When you enroll in My Account you will receive an email notice that your bill is available for online viewing. You will no longer receive paper bills by mail. However, you can always view/print current and past bill statements when you are logged into My Account. In order for Padre Dam to provide online billing services as a free service to customer, we are not able to offer both a mailed paper bill and an electronic bill.
The Authentication Error means you have entered an incorrect Username and/or Password or that you were previously enrolled in e-billing and had your account cancelled. You may want to try entering your information again. Remember your Username and Password are case sensitive, should be 7-30 characters long and include at least one number. Therefore, if there is a capital letter, number or special character included in your password, be sure you are entering it exactly as it should be. If you have forgotten your information, you may request a new password by clicking on the "Forgot Username/Password" button. Your username and a temporary password will then be sent to the email address you have listed with My Account. If your account has been previously cancelled, you will not be able to login as the customer/account number is now locked out of the program.
If you were previously enrolled in My Account and then removed for any reason, such as to receive paper bills again, you will no longer be able to enroll online. If you wish to re-enroll in My Account and stop receiving paper bills, please contact Customer Service (619.258.4600).
If you began the process of enrolling your account but did not finish, your temporary password may not grant you access. In this case, please contact Customer Service (619.258.4600).
If you have already paid your bill and your account shows a balance due, the balance due may be for new charges. New balances are posted on the My Account site no later than Thursday. However, the new statements that explain the new balances aren't posted until Friday. To avoid a duplicate payment please be sure to check your "Payment History" to see if a payment has already been scheduled and/or call Customer Service at 619.258.4600 to confirm. Once payments have been made, they can not be cancelled.
Sometimes an email provider may block an email from being delivered to an Inbox. We have found this to be especially true for email providers with aggressive spam filters. We suggest adding firstname.lastname@example.org to your list of approved senders or contacts list for your email address. This will increase the likelihood of successful delivery of your bills. Contact your email provider if you are not sure of how to add an approved sender to your contacts.
There are various possibilities for why a payment may fail:
***Please Note*** If you are already enrolled for Autopay, you will need to "EDIT" Autopay to select the new payment profile you would like Autopay to use.
If you don't need to add a new profile and simply want to link the AutoPay to a payment profile that is already listed in your Payment Profiles, then use the following instructions:
No, payments cannot be canceled once submitted. Please double check your information prior to clicking the "Submit" button.
Yes, all of Padre Dam’s potable water has fluoride added to it before entering Padre Dam’s distribution system. Read more about Fluoridation.
Air in the water or pipes creates small bubbles in the water that are harmless. Try pouring some water into a clear glass and let it sit for a minute. As the bubbles leave the water, the water will become clearer. If cloudiness is still an issue call 619-448-3111.
Padre Dam water meets all State and Federal water quality regulations and is absolutely safe to drink. Bottled water is regulated by the U.S. Food and Drug Administration (FDA) while Padre Dam's water is regulated by the U.S. Environmental Protection Agency (EPA) and the California Department of Public Health (DPH). Tap water is actually required to meet stricter reporting requirements than bottled water. Also, tap water costs a fraction of the cost of bottled water. The decision to drink bottled water or use a filtration system should be based on your particular taste preference.
Generally, this smell is coming from the drain and not the water. The odor is probably coming from a drain with materials such as food or hair stuck to the walls of the drain pipe. If you have been away for a few days, you may just need to flush out the line by running the water for a couple minutes. To get rid of the odor, you can pour about a half cup of bleach down the drain. You will need to do this at every sink with the odor.
If the particles are not showing up in the bottom of your toilets (which are connected to the cold water pipes) this is probably a hot water heater problem. You may need to flush out your water heater. When draining the water heater you will probably see a lot of debris coming out. When the water is heated, the small particles precipitate out and will settle in the bottom of the water heater. These particles can become agitated and be swept into hot water fixtures in your home.
It is recommended that a water heater be flushed every six months. Use caution when flushing your water heater as sometimes the debris in the tank can prevent the drain valve from fully closing. A licensed plumber can be helpful in resolving any issues you may have with your water heater.
Yes, except for fish. Padre Dam's drinking water does contain chloramines which is a combination of chlorine and ammonia that serves as a disinfectant for your water. Chloramines kill bacteria and will be harmful to fish. When you use your drinking water for fish tanks, you will need to purchase water treating products from the local pet supply store that will neutralize the chloramines before putting your fish in the water. Chloramines do not affect other animals and is safe for them to drink.